Miami Air International FLT 293 Recovery Efforts
As has been previously posted, Miami Air International, through its insurer, Allianz Insurance, has contracted with BMS CAT, a company specializing in incident recovery operations, to remove, inventory, and clean the baggage that was located in the plane’s cargo hold, and then return the baggage to their rightful owners. All baggage has now been transferred to BMS CAT’s industrial processing center, and the process of inventorying and cleaning the baggage has begun. We expect this effort to take up to approximately 7 additional weeks.

On May 17, 2019, BMS CAT will establish a website with a secure log-in for each passenger to identify his/her baggage and contents. Miami Air will attempt to provide the username and password for the secure website to individual passengers. If any passengers do not receive the secure log-in information from Miami Air, they may call BMS CAT at its designated toll free number (866-810-3713) and reference Miami Air 293 for the information. The secure log-in website is www.global-bms.com.

Once the items that were removed from Flight 293 have been cleaned and ownership established, BMS CAT will return the items to the respective passengers. The signing of a formal Release will not be required. (We note that some passengers may have been notified about a Release requirement for the return of their baggage. However, the Release strictly concerned the few personal items that were taken out of the aircraft cabin that had not yet been thoroughly cleaned.).

If you have any additional questions regarding the baggage retrieval process, please call the BMS CAT designated toll free number (866-810-3713) and a representative will assist you.

We remain in close contact with Allianz concerning the response efforts. As additional information becomes available, we will provide updates on this page.

For all inquiries please contact our customer service staff; 1-800-279-3280.

For up-to-date information check our website at www.miamiair.com/293.asp.

Friday, May 17, 2019